SHIPPING & RETURNS
Shipping
Shipping costs within the peninsula are free and deliveries are made in a period of 24 / 48 hours on business days. In the case of the Balearic Islands, the delivery service is 48 / 72 hours on business days.
Areas far from urban areas may experience delivery times greater than 24 hours.
In the rest of the countries where shipments are made, outside the peninsula, the delivery period is between 5 and 6 business days.
Returns
If once you receive the order you are not satisfied, you have the possibility of making a change or return of the item within a period of 15 calendar days from the date of receipt.
To request a return, contact us at contacta@francarose.es. The entire return process is done following the steps indicated and returns will NOT be accepted postage due.
Once it has been verified that the order is in perfect condition, the amount will be refunded within a period of 3 to 5 calendar days.
Shipping costs will not be applied to returns within the peninsula, but they will be applied to those that have had an extra cost because they are not within the peninsula.